Refund policy
Refund Policy
Last updated: September 3, 2026
At VaKoLa, we want you to be fully satisfied with your purchase. If something isn't right, here is how returns and refunds work.
Returns
- You have 30 days from the delivery date to request a return.
- Items must be unworn, undamaged, and in their original packaging with all tags and accessories included.
- To start a return, contact us at treadvault.vip@gmail.com with your order number and the reason for return. We will provide return instructions and the return address.
Refunds
- Once we receive and inspect your returned item, we will notify you whether the refund is approved or rejected.
- Approved refunds are issued to your original payment method within 5–10 business days after we receive the returned item. The exact timing depends on your bank or card issuer.
- Return shipping costs are the customer's responsibility, except when the item arrived damaged, defective, or incorrect.
Exchanges and replacements
If your item arrived damaged, defective, or incorrect, contact us within 14 days of delivery with photos of the item and packaging. We will arrange a free replacement or a full refund, including the original shipping cost.
Non-returnable items
Items marked as final sale or otherwise stated as non-returnable at the time of purchase are not eligible for return.
Contact
Questions about this policy? Contact us at treadvault.vip@gmail.com or through our contact page: https://vakola.net/pages/contact